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General FAQ

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General frequently asked questions about Storenvy.

  • How can I contact Storenvy customer support?
  • What is Storenvy?
  • What payment methods can I use to checkout?
  • How do I know this store isn't a scam?
  • Why do I have multiple shipping fees?
  • Why am I getting an error when I try to checkout?
  • What if the shop never sends me my order?
  • Can I exchange or get a refund if my order isn’t right?
  • How long will my order take to arrive?
  • How do I change my account information?
  • How can I get news and updates from Storenvy?
  • What do I do if I forgot my login details?
  • What am I agreeing to when I use this site?
  • What does ‘following’ a person or ‘watching’ a store mean?
  • How do I stop following someone?
  • What does it mean when I ‘Envy’ a product?
  • Is there a difference between my cart in a storefront and my cart in the marketplace?
  • How do I report a user, product or store?
  • Which web browsers can I use with Storenvy?
  • What is shown in my Storenvy feed?
  • What currencies can I pay in?
  • Is my information private?
  • How do I create a Storenvy account?
  • Why should I make an account with Storenvy?
  • Is there a Storenvy mobile app?
  • How do I clear my Web Browser Cache?
  • How can I contact a store?
  • How do I use a Coupon Code on my order?
  • Why can't I add more items to my cart?
  • Can I call Storenvy support on the phone?
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Storenvy
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