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General FAQ

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General frequently asked questions about Storenvy.

  • How can I rate a store?
  • What are Product Collections and how do I make one?
  • How do I opt-out of the Storenvy marketplace?
  • How do I issue a refund using Stripe?
  • How do I disconnect my Stripe account from my Storenvy store?
  • How Do I Get a Refund for My Storenvy Fee (Marketplace Commission)?
  • Why was my card declined?
  • Where is my refund?
  • How To Set Up Your Products With Variant Pricing
  • What can I do when I receive a dispute through Stripe
  • What is the handling fee?
  • How to check if PayPal Express Checkout is enabled
  • How do I send a request to delete my Storenvy account data?
  • How Do I Submit a California Consumer Privacy Act (CCPA) Request?
  • Shipping on Storenvy
  • What do I do if I am having trouble updating my password?
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