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After You Buy

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Help for customers after they have made a purchase on Storenvy and need assistance.

  • Why hasn’t my order shipped yet?
  • Why hasn’t my order arrived yet?
  • Why isn’t my order showing up in my account?
  • How do I view my past orders?
  • I got sent the wrong item, now what?
  • I need to exchange/refund my order, how do I do that?
  • I need to cancel my order, how do I do that?
  • Where do I find my tracking number?
  • I have a tracking number, what site do I use to track my package?
  • How do I know what my order number is?
  • Where can I find my PayPal transaction ID?
  • Why isn’t my tracking number working?
  • I can’t get hold of the store owner, what should I do?
  • How do I keep track of my order?
  • How do I file a PayPal dispute?
  • How can I make my purchases private?
  • What does my tracking number tell me?
  • How do I file a dispute with my credit card company?
  • How can I delete my stored credit card information?
  • How can I update my shipping address?
  • Shipping Policy
Storenvy
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