What can I do when I receive a dispute through Stripe

Ugh, that's not fun! Almost everyone gets a dispute eventually, so you are not alone. Here is more information on the dispute process with Stripe. In some cases you can avoid the fees that can come along with a dispute.

Stripe's FAQ's state the following:

"Some disputes are not full chargebacks, and can be refunded. Look at the dispute in the Dashboard to see if you can refund it. If you successfully refund a a charge before the dispute escalates into a full chargeback, the dispute will be closed with status charge_refunded."

These Stripe support documents explain how to do that further:
https://support.stripe.com/questions/what-is-the-difference-between-a-chargeback-and-an-inquiry-or-retrieval

In general Stripe agrees: "I recommend that the storeowner reach out to the customer, explain the error, ask them to withdraw the disputes; they will be able to issue refunds once the disputes are withdrawn. We've found that customers are generally pretty understanding if the mistake is an honest one. Finally, I want to note that if and when the customer indicates that they've withdrawn their dispute, it's crucial to still submit evidence. Particularly, store owners will see faster responses from their customer's bank if they can provide evidence (a screenshot from their bank statement, generally) showing that they've been re-charged for the amount they originally disputed."

Check out more information on chargebacks with Stripe here:
https://support.stripe.com/questions/what-is-the-difference-between-a-chargeback-and-an-inquiry-or-retrieval

If you receive multiple chargebacks because your customer filed a dispute for an order that has duplicate payments in your Stripe account, stay on top of it and check to see if it can be refunded as directed above.