Each store on Storenvy is run by an independent merchant who handles all of their own products and shipping themselves. Sometimes a store owner will offer a discount or coupon to their customers that is funded by the store owner. Those discounts/coupons are different from Storenvy Discounts.
Storenvy Discounts are discounts/coupons that are sometimes offered by Storenvy and are funded by Storenvy. Storenvy Discounts can only be used for purchases on the Storenvy marketplace (https://www.storenvy.com) and cannot be used for custom store purchases.
Q: If I have both a Storenvy Discount and a discount/coupon that is funded by the store owner, can both can be used at once for the same order?
A: Yes, absolutely! Enjoy.
Q: I am trying to use a Storenvy Discount but I can't get it to work, what do I do?
A: First, be sure you are on the Storenvy marketplace (https://www.storenvy.com). Storenvy Discounts won't work with custom store purchases. Second, some store owners can't offer Storenvy Discounts on their orders due to contractual obligations with their suppliers and have had to opt-out. You might be trying to purchase from one of those stores. If you aren't sure if that is the case please reach out to Storenvy support at email@example.com with the details and a link to the product that you are trying to purchase so that we can take a look.
For Store Owners
Storenvy Discounts are discounts/coupons that are sometimes offered by Storenvy and are funded by Storenvy. These are different from discounts/coupons that you offer your customers. If a customer has both a Storenvy Discount code and a discount/coupon that you have provided them, then they can use both in the same order.
For any order where a Storenvy Discount code is used we will reduce our commission by the discounted amount. This way you will not lose any revenue on these transactions. You will see the same return on orders with a Storenvy discount as you would if the discount was not applied. This way the discount is completely free to you.
Also be aware that if you need to opt-out of Storenvy Discounts (in cases such as those where you have an agreement with your supplier that you will not sell your products for a lower price) then you may do so here.