A dispute occurs when a customer questions your charge with their bank or credit card company. When a customer disputes your charge, you're given the opportunity to respond to the dispute with evidence that shows the charge is legitimate. You can find more information about the dispute process here.
Avoiding Chargebacks and disputes
Here are the most important steps:
Make sure that customers will recognize the description that appears on their credit card statements. You can set this description on your settings page. We recommend you choose the name that customers most closely associate with you. This may be a combination of your store name and Storenvy.
Make it really easy for customers to find your customer service contact information, and respond to customer inquiries quickly and be sure to fill out all of your store FAQs.
Similarly, have clear return and refund policies and make it really easy for customers to find them on your website.
If you ship physical goods, communicate accurate delivery times and keep customers updated throughout the delivery process. If possible, use online tracking and delivery confirmation.
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