At Storenvy we constantly have to balance protecting both our store owners and shoppers while providing the best possible experience for both. With that in mind we do send a few emails directly to customers of Storenvy stores.
Order Ratings Email
After a purchase is made from your Storenvy Marketplace or Custom store by someone with a Storenvy account, we will follow up with an order ratings email. These emails will not be sent to anyone that does not have a shopper account with Storenvy.
You can view all of your past order ratings and reviews in the dashboard of your admin panel. Order ratings are broken down into three categories — On-time Shipping, Product Quality, and Customer Service.
Use this information to learn which areas of your business you can improve upon.
Order Confirmation Email
After a customer places an order from your store, we will send an order confirmation email outlining their purchase and Storenvy policies. This email will also include your store's contact information, allowing them to easily get in touch with you if needed, as well as PayPal's Buyer Protection policy. Currently this email is not editable by store owners.
Cart Abandonment Emails
Sometimes a customer will add one of your products to their shopping cart, but not complete checkout. We send emails to these customers to remind them that they have something in their cart and haven't yet completed the purchase.