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How do I file a PayPal dispute?

If you have a PayPal account (and used it to pay)

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Click Item Dispute, then click Continue.
  5. Click Select Transaction ID.
  6. Change the dates to find the transaction you want to dispute.
  7. Click the Transaction ID associated with the payment.
  8. Click Continue, then follow the instructions.
Here are PayPal's instructions if you need anymore help with this

If you paid on PayPal, but with their guest checkout method: 

  1. Look up your Unique Transaction ID. Click here if you aren't sure where to find it
  2. Call up PayPal and tell them you want to file a dispute.

PayPal’s Toll Free Number is 1-888-221-1161  and PayPal Customer Service representatives are available from 4:00 AM PT to 10:00 PM PT, Monday through Friday and 6:00 AM PT to 8:00 PM PTSaturday and Sunday

Once you have filed a dispute, you must escalate it to a claim in order to receive a refund. You have 20 days after filing the dispute to escalate it to a claim.

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