STORENVY

STORENVY

Store Owner FAQs

Why are my Hidden Collections visible in my store?

If you customized your theme before November 14th 2013, so you are no longer automatically receiving theme updates, you will need to change the code in your store slightly to take advantage of the new 'Hide Col...

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How do I download my store data

You can easily download information from your store if you need to use it in external programs, such as accounting software. There are 2 different sets of data you can access: Order Information Go to your Adm...

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Can I have more than one discount?

Your customers will only be able to use one discount per check out. We do not have the ability to stack discounts. You can have multiple active discounts running, but only one will be applied to each order. ...

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How can my store become a Featured Brand?

Right now, Featured Brands get an updated marketplace store page which includes extra information and images to tell more of each brand's story. They are also listed on their own page in the marketplace and the...

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Is there an RSS feed for my products?

Store owners used to be able to access an RSS feed for their products that you could use to display your latest products elsewhere on the web. For example, in the sidebar of your blog. This is no longer availa...

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How can I link to my profile from my store?

When customers want to keep an eye on your store they can 'Watch' your store and any new items you post will show up in their Feed. If you also want customers to be able to find your user profile so they can s...

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What Emails Does Storenvy Send My Customers?

At Storenvy we constantly have to balance protecting both our store owners and shoppers while providing the best possible experience for both. With that in mind we do send a few emails directly to customers of ...

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How does Storenvy tell the difference between custom store sales and marketplace sales?

In order to keep track of where your sales are coming from we provide separate carts, one for the marketplace and one for each custom store. The marketplace checkout can only be accessed through the Storen...

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What's the difference between the marketplace and a custom store?

Your Storenvy marketplace store is a place where new customers can discover and buy from you without ever having heard of your business before. Your marketplace store cannot be customized, but it's a great way ...

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What protection do I have as a seller?

Scam customers are very rare on Storenvy, but misunderstandings can arise, so it's good to know about your protection options anyway. If the customer purchased via Stripe When a customer purchases via Strip...

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