STORENVY

STORENVY

Store Owner FAQs

Do you have forums or a community group for store owners?

The Storenvy store owner community is a fantastic and supportive group of people and we love it when you guys get together to share tips and help each other out. Sadly, we had to close our forums due to spam a...

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How do I remove the design bar from the top of my store?

The black design bar that shows at the top of your custom store is visible only to the admin when logged in. Your customers won't be able to see it. If you'd like to remove it, just click the 'hide' button....

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What images can I use for my products?

Images you can use Photos you took yourself Images which you bought the rights to Images which are specifically unlicensed Images you have permission to use, granted by the photographer or person...

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Can I sell replica designer items?

In short, no. You can't sell any items with the same design as a designer-branded item, whether they have a logo on or not. You can't sell any items with a designer logo or other trademarked design (such ...

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How do I turn off 'Everywhere Else' shipping class?

Storenvy encourages all of our users to sell internationally for a few reasons. By including the option of shipping "Everywhere Else" you are opening yourself to a much larger customer base. Most stores that ha...

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What are "Shipping Notes" for?

On each product page there is a section for Shipping Notes This section is for stores who use our feature to print a packing slip to put in with the order when it is shipped. The customer will not see this m...

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How do I copy a product?

It's easy, first go to the Product page in your Admin Panel for the product you want to copy and click the 'Copy Product' button. Choose the options you want copied over, click 'Create Product' and you're don...

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How does Storenvy use store ratings?

Our goal for ratings is to improve the overall shopping experience for customers. Online shoppers often rely on reviews to make decisions. Naturally, businesses with better ratings will have a higher placement ...

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How are Shipping Rates calculated?

If you only have 1 Shipping Class and 1 Shipping Group, this is simple: If the customer only orders 1 item they will be charged the 'First Item' price If the customer orders 2 items they will be charged t...

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What does 'Hiding' a Collection do?

First - what it does not do! When you hide a collection it doesn't hide the products within that collection; they will still be displayed under 'Shop All' and any other collections they are listed in. All hidi...

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