STORENVY

STORENVY

Store Owner FAQs

Why are some of my orders not showing in my dashboard?

There are 2 possible reasons for this: You haven't linked your store to your PayPal account Click the yellow button near the top of your Admin Panel to connect your store with your PayPal account. Until ...

Read Article

Can I integrate with accounting software?

Yes, you just need to download the CSV file for your order and import it into whatever accounting program you use.

Read Article

How do I become a Editor's Pick or get in a Featured Collection?

We’ve had a ton of store owners ask how they can get their products featured as an Editor's Pick in a Featured Collection. There's no hard and fast rule, but here are some things that generally catch our team'...

Read Article

How can I get my items on the front page of the Marketplace?

Items on our homepage are a mixture of popular, trending items and "Editor's Picks"

Read Article

I want to delete my store, how do I do that?

This is the saddest support question of them all, because that means a member of the Storenvy community is leaving! You can visit your profile at http://www.storenvy.com/account and scroll to the bottom and cl...

Read Article

Why am I still being charged for 'Extras"

Closing a store doesn't automatically turn off any 'Extras' that you pay for. If you want to stop being charged, you will need to turn off the 'Extras' in your Admin Panel.

Read Article

Can I import products from CSV, Etsy or other sites?

Yes you can! We've partnered with this 3rd party service to allow you to import products direct from Etsy or a CSV file.: https://storenvy-importer.herokuapp.com

Read Article

How do I delete my facebook store?

Login to the facebook profile that manages the page the app is on Click the "Settings" icon in the top right of your facebook page and select "Account Settings" Click "Apps" on the left sidebar Cli...

Read Article

What do the store analytics tell me?

Sales You can view sales stats for your store per month for the last 3 months, or total stats for the whole time your store has been open. Net sales is the total money brought in for the items you have sold...

Read Article

How do I mark an order as shipped?

You can mark items as shipped within the Orders tab by clicking on a particular order number. Click the blue "Ship This Order" button. You'll be able to input (optional) tracking information in the pop-up win...

Read Article