STORENVY

STORENVY

Store Owner FAQs

What am I agreeing to when I sign up? What are the terms of use?

Loosely, our community rule is: Don't be a jerk. If Storenvy decides that someone is being a jerk, we'll call them on it and will take whatever action we think is necessary. Everyone who uses Storenvy in any c...

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What happens if I break the rules?

Oh, please don't do that! It really depends what it is you do but our response will range from a simple email to you, to shutting down your store or banning your account.

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How does search find things and decide which order to display results in?

From any page on Storenvy, you can search for any term you want. By default the Search results page displays products in order of most popular. You can change the sort of these products at any time to reflect n...

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Why don’t my products show up in the Marketplace?

New products and stores that are added to Storenvy can take anywhere from 24-72 hours to show up in Storenvy search. Please be patient. If it has already been that long, you can sometimes get the items to show...

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A store is using my photos/ripping off my products, what do I do?

Oh no! Don't worry, we won't tolerate that. If you could start off by contacting the store directly, often stores don't even realize that this is illegal and will be happy to fix the problem as soon as they ar...

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What do order statuses mean and how do I change them?

'OPEN' This is the normal state for an order when it comes in 'SHIPPED' This is changed by you when you mark an item as 'shipped' in your Admin Panel. Your customer will be notified about this status ch...

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How many products can I sell in my store?

You can have up to 500 total products listed in your Storenvy store. This does include retired, coming soon or active products. If you reach your combined total product limit of 500 you will have to remove a pr...

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Can I sell digital items?

Yes you can! Please note that if you, the store owner, decide to sell digital items, it is your responsibility to contact each buyer and deliver the digital item to them in a reasonable time period.

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Can I have more than one store?

Yes, you can have more than one store, as long as each store is unique and sells a different type of item. Each store needs to be attached to a separate user account (created a separate email address). You can...

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Do my customers need a PayPal account?

If you prefer to use Paypal as your payment processor, customers can still checkout without having a Paypal account. Paypal allows customers to pay with a debit or credit card if they do not have a Paypal accou...

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