STORENVY

STORENVY

Store Owner FAQs

Who packages and mails my items?

You do! Or you can pay someone to do it for you, up to you. Either way, all your products stay with you until a customer orders them and then you send them directly to the customer.

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How far can I customize the way my storefront looks?

As much as you want to. If you know HTML and CSS or you want to pay someone who does, you can customize your store 100% If you don't know HTML and CSS you can change all the colors and add a header and backgro...

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How many product images can I use?

You can have up to 5 images per item, uploaded through Storenvy. If you want more you would need to customize the template for your store and host the additional images elsewhere.

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How do I issue my customer a refund using PayPal?

You need to do that through your PayPal account. Login to your PayPal account Find the transaction you need to refund and click "Details" to see the detailed page for that transaction Click the "Issue ...

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How do I cancel an order for my customer?

The only way to cancel an order is to issue them a refund.

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What currencies can I list my items in?

We currently support only USD. We hope to support other currencies in the future.

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Do I have to provide refunds/exchanges?

If you send a customer the wrong item or a defective or counterfeit item, you are obliged to provide an exchange or refund. Other than that, it's your store, you can set the policies to be whatever you like. B...

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Can I post comments on other stores’ pages?

Absolutely! Provided those comments are something the store would want to see on there. It's just plain rude to post links to your own store and we will shut down stores who do that. If you have any concerns a...

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How do I change my store and account information?

Your username and account email address (also your store email address) are managed from your personal account settings. Your store settings, such as store name and URL and PayPal email address are managed fro...

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Where can I suggest new features?

We'd love to hear your ideas. Feel free to drop us a post in our facebook group or send us an email.

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