STORENVY

STORENVY

After you buy

Where can I find my PayPal transaction ID?

You will find it in your PayPal account or in the email PayPal sent you just after you placed your order.

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Why isn’t my tracking number working?

Tracking numbers can be generated by online services before the package is actually delivered to the postal service. Once the store has delivered the package to the postal service, it can still take a few hours...

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I can’t get hold of the store owner, what should I do?

Yuck, we know how frustrating that can be but we're here to help. If you aren't sure how to find the store's contact information, this article should help with that. There are several ways to get in touch with...

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How do I keep track of my order?

If you have a Storenvy user account you can view your order status at any time. Just login to your account and click orders from the drop down menu on the top righthand side of the page. If you're wondering ab...

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How do I file a PayPal dispute?

If you have a PayPal account (and used it to pay) Log in to your PayPal account. Click Resolution Center. Click Dispute a Transaction. Click Item Dispute, then click Continue. Click Select Tra...

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How can I make my purchases private?

To hide all future purchases by default: Go to your account settings page and scroll to the bottom. Check the box named 'Protect my Purchases' Save the changes Note: This will only take effect ...

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What does my tracking number tell me?

For packages trackable via USPS, here's a quick guide to what some of the statuses mean: This means the seller has created and paid for a shipping label online but hasn't yet given the package to USPS. Usual...

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