STORENVY

STORENVY

After you buy

Where can I find my PayPal transaction ID?

You will find it in your PayPal account or in the email PayPal sent you just after you placed your order.

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Why isn’t my tracking number working?

Tracking numbers can be generated by online services before the package is actually delivered to the postal service. Once the store has delivered the package to the postal service, it can still take a few hour...

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I can’t get hold of the store owner, what should I do?

Yuck, we know how frustrating that can be but we're here to help. If you aren't sure how to find the store's contact information, this article should help with that. There are several ways to get in touch with...

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How do I keep track of my order?

If you have a Storenvy user account you can view your order status at any time. Just login to your account and click orders from the drop down menu on the top righthand side of the page. If you're wondering ab...

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How do I file a PayPal dispute?

If you have a PayPal account (and used it to pay) Log in to your PayPal account. Click Resolution Center. Click Dispute a Transaction. Click Item Dispute, then click Continue. Click Select Transact...

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How can I make my purchases private?

To hide all future purchases by default: Go to your account settings page and scroll to the bottom. Check the box named 'Protect my Purchases' Save the changes Note: This will only take effect for p...

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What does my tracking number tell me?

For packages trackable via USPS, here's a quick guide to what some of the statuses mean: This means the seller has created and paid for a shipping label online but hasn't yet given the package to USPS. Usual...

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How do I file a dispute with my credit card company?

If you placed an order and there was a problem with the order, be sure that you try to contact the store owner first. Allow them some time to reply back to you, and understand that it might take a few days befo...

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How can I delete my stored credit card information?

Keeping your credit card information in your Storenvy account can make it much easier to place future purchases. However, if you have previously stored your credit card information in your account you can remov...

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How can I update my shipping address?

If you’re trying to change your shipping address for an order that has already been placed, you’ll need to contact the store to make this change. If you need to change your shipping address for future orders fi...

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