STORENVY

STORENVY

After you buy

Why hasn’t my order shipped yet?

We ask all our store owners to ship items within 7 days of the order being placed but we do encourage them to ship within 1-2 days. Some stores do take longer than that to process items for shipping, typically...

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Why hasn’t my order arrived yet?

If your order has been shipped but hasn't yet reached you, this is the article for you. If your order hasn't shipped yet, this article might help you work out what the issue is. There are a few reasons why an ...

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Why isn’t my order showing up in my account?

Oh dear, that sounds like a bug! First, double check that you are looking in the correct place. There are 2 places to view your orders, one is public and one is private. Your 'Purchases' tab on your profile ...

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How do I view my past orders?

You can view your past orders in your Account Settings. To access them, log into your Storenvy account and then mouse over your profile pic at the top right of your screen. Move your pointer down to Orders and ...

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I got sent the wrong item, now what?

First, double check your receipt to make absolutely sure you ordered what you thought you were ordering. If it really was the store's mistake, contact them to let them know and to ask what they will do to fix ...

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I need to exchange/refund my order, how do I do that?

First up, what's the reason for the exchange/refund? If you got sent the wrong item or a faulty item, this article should help. If your order turned out to be the wrong size or you just don't like it as much ...

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I need to cancel my order, how do I do that?

The only way to cancel an order is to contact the store directly and let them know. As long as your order hasn't been shipped yet, the seller should be happy to cancel an order for you. If your order has been...

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Where do I find my tracking number?

Stores will not always ship with a tracking number. If there is a tracking number, the store will usually provide it on the shipping confirmation email they send out when they ship your order. Sometimes a sto...

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I have a tracking number, what site do I use to track my package?

If you are in the USA, chances are, this site will allow you to track your package https://tools.usps.com/go/TrackConfirmAction.action If you aren't in the USA, try checking the website for your local Postal ...

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How do I know what my order number is?

There are 2 places you can find out your order number. Order Confirmation Email When you place an order, you are automatically sent an email from us, confirming it. The order number (as well as how to conta...

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