STORENVY

STORENVY

General FAQ

What is Storenvy?

Storenvy is a social marketplace for indie shoppers and sellers. For Store Owners On one side, Storenvy is a series of online stores run by independent store owners. Stores are fully customizable, with a ...

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How do I know this store isn't a scam?

We carefully monitor store activity and customer complaints to make sure we don't have any stores who are selling counterfeit products or not shipping items. Additionally, a store needs an active PayPal or Str...

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Why do I have multiple shipping fees?

At Storenvy, we are simply offering a place for store owners around the world to sell their stuff. So, when you buy items from multiple stores, they are each shipping from a different location. You could buy a...

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What payment methods can I use to checkout?

When you pay for an item in the Storenvy Marketplace, you will be able to pay with your debit, credit card, or Paypal account upon checking out. Please note, each store chooses the payment method that will be a...

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Why am I getting an error when I try to checkout?

Sorry for the inconvenience! There are a few possible reasons for this, but the most common ones we see are: If the item price is $0 (before or after a discount code is applied) and you are only paying for s...

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What if the shop never sends me my order?

We understand how frustrating it can be, waiting a long time for your order. Here's a quick guide for the best way to track down an order that seems to be taking too long. Please allow at least 7 days for th...

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Can I exchange or get a refund if my order isn’t right?

If the store has sent you the wrong product or a defective product, they are obliged to provide you a refund. Since all products come directly from a Storenvy store owner, return policies are different for eac...

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How long will my order take to arrive?

We ask that all store owners ship your order within 7 days, but we encourage store owners to ship within 1-2 days. That being said please be aware of stores that are selling pre-orders or shipping from a differ...

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How do I change my account information?

Username You can change your username anytime on your Settings page. Password You can change your password anytime at Settings > Change Password. You'll need to type in a new password, then ty...

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How can I get news and updates from Storenvy?

When you sign up for a Storenvy account you are automatically opted in to receiving email updates from Storenvy. (We know you're busy, so we promise to keep these to-the-point and not too frequent. To change th...

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