What is the handling fee?
Storenvy handling fee. When a shopper checks out from either the Storenvy marketplace or a custom Storenvy store, Storenvy will add a small fee to the total order. This handling fee is paid for by shoppers. Storenvy adds the nominal handling fee on top of your order total then it is deducted from the order payment transfer.
Storenvy will adjust the amount we collect for the handling fee so that there is no added cost of transaction fee from the payment processor. This way the Storenvy handling fee is 100% cost free to the merchant. If the shopper purchases from multiple stores in one order then the fee will be split evenly between the stores. For this reason you might see an unusual (lower) amount deducted for some orders.
If you've accepted a payment via PayPal, the handling fee will be added to the order at check out and transferred into your account. Storenvy will then collect this handling fee by automatically creating a separate bill to your PayPal account for the handling fee total.
Please note that all Storenvy fee refunds will be handled manually. In the future we will implement a structure for these fees to be refunded automatically in relevant cases. Please contact Storenvy support if you have refunded an order and need the Storenvy fee refunded.
How much is the fee?
Custom storefront orders $10.00 and below = $0.99
Custom storefront orders $10.01 to $30.00 = $1.99
Custom storefront orders $30.01 to $50.00 = $2.99
Custom storefront orders $50.01 to $100.00 = $3.99
Custom storefront orders above $100.00 = $4.99
Marketplace orders $10.00 and below = $0.99
Marketplace orders $10.01 to $50.00 = $1.99
Marketplace orders $50.01 to $100.00 = $2.99
Marketplace orders above $100.00 = $3.99
Can I turn off the handling fee?
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