Can I exchange or get a refund if my order isn’t right?

If the store has sent you the wrong product or a defective product, they are obliged to provide you a refund.

Since all products come directly from a Storenvy store owner, return policies are different for each store. If your order doesn't fit or turns out to be not what you wanted after all, you will need to check the individual store's FAQ page to see what their returns policy is. If the store has not listed a returns policy, you will need to contact them to ask what it is.

If you need to organize a return, refund or exchange, you will need to contact the store directly to sort that out.

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