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We're here to help!

Question about an order?
All Storenvy orders are shipped directly from individual businesses using the Storenvy platform to run their business, not Storenvy directly. Please be sure to contact the business you purchased from directly with any order questions before reaching out to Storenvy directly.

Customers with a Storenvy user account can view their order status anytime here.

Please note businesses on Storenvy ship from all parts of the world and can have very different shipping times depending on their location. Make sure to view the store's FAQ section for expected turnaround time for your order.

Contact Storenvy Support Directly
If you need to get in touch directly with Storenvy support please fill out the contact form below. We'd love to help!

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Contact Us

If your question isn't answered here we'd be happy to help via email. We usually respond to emails within 24 hours during the work week.

Email us or feel free to also send us a tweet anytime!

Support Hours

Monday - Friday
9am - 6pm PST

Website Status

View our Status Page

Want more help and advice?

Store Owner Resources Blog

Regular tips on all aspects of running a successful online store, as well as inspirational stories from fellow store owners.

Store Owner Facebook Group

Join our community Facebook group to get advice from other store owners and give back by sharing your own expertise.
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