STORENVY Support

How Can We Help?

Terms of Use

Last Updated: Apr 10, 2014 09:28AM PDT
Storenvy Inc, a Delaware limited liability company (sometimes herein “Storenvy,” “We” or "Us") offers services through the domain www.storenvy.com (sometimes herein the "Site"). Storenvy provides a web application ("Software") that allows a user to maintain a social user account as well as the option of creating an online store through which they can sell goods and services online. Storenvy also provides merchant services, including hosting of the online store, site design, marketing services and other related services as may be offered from time to time (individually and collectively, "Services"). By using the Services offered through the Site, you ("User" or "You," or “Your” which collectively includes You and any other person or entity on whose behalf You may be acting) are accepting and agreeing to the terms of use ("Terms") set forth below which will constitute a binding agreement between You and Storenvy ("Agreement").

By using the Services of the Site, You are accepting and agreeing to the terms of the Storenvy Privacy Policy ("Privacy Agreement"), which You acknowledge You have read and fully understand. Also, if You sell goods or services through an online store on this Site, as described elsewhere, You must agree to the terms of the Storenvy Store Owner's Agreement (“Store Owner's Agreement"). Each store owner will have their own online store (“Storefront”) from which it will sell its goods and services. In the event You buy goods or services through a store on this Site, Your purchase of goods or services through such a store will constitute Your agreement to comply with the terms applicable to a buyer of goods or services ("Buyer’s Agreement"). By agreeing to be bound by the terms of this Agreement, You are acknowledging You have read and agree to be bound by the Store Owner's Agreement and/or the Buyer’s Agreement, as the case may be.

Storenvy is occasionally known to speak in the rare dialect known as "legalese," such as on this page. Please bear with Us as We do so.

You agree to comply with and be bound by the following Terms:

Storenvy serves as an online marketplace to allow qualifying users to offer, sell and purchaser goods and services for an agreed upon price. Storenvy has no involvement in the consummation of a contract between a seller and a buyer. Accordingly, Storenvy has no liability or responsibility for any matter arising out of the transaction between a seller and a buyer. You should be comfortable in all respects with a seller before You purchase goods from the Site.

You may use the Services and the Site and the content owned and provided by Storenvy (singularly and collectively, the "Storenvy Content") solely in connection with the intended purposes of the Site. No right, title or interest in any Storenvy Content is transferred to You. Storenvy retains all of its intellectual property rights in all Storenvy Content. Except as expressly authorized by this Agreement, or otherwise agreed to by Storenvy, You may not use, alter, copy, distribute, transmit, or otherwise appropriate any Storenvy Content obtained from the Site or the Service, except as expressly permitted by the Terms or as otherwise agreed to by Storenvy.

You agree to use the Site for lawful purposes only. You agree not to take any action that might affect the security of the Site, render the Site partially or wholly inaccessible to others or otherwise negatively alter or damage the Site or the Storenvy Content. You agree not to add to, subtract from, or otherwise modify the Storenvy Content, or to attempt to access any Storenvy Content that is not intended for You. You agree not to use the Site in any manner that might interfere with the rights of third parties.

While using the Site You will not:
  1. Be false, misleading, inaccurate or include inaccurate, misleading or false information to a seller or on any Storefront which You maintain.
  2. Act in a fraudulent way or become involved in the sale of stolen or counterfeit items.
  3. Violate any local, state, federal or other applicable laws or the rights of third party parties.
  4. Access or use the Site if You are not able to enter into legally binding agreements, are under the age of 18, or are temporarily or indefinitely suspended from the Site.
  5. Fail to deliver payment for items purchased by You.
  6. Fail to deliver items purchased from You if You are a Seller.
  7. Infringe on another party’s right, title and interest in and to their intellectual property including copyrights and trademarks.
  8. Interfere with the sales of other online sellers in any way that injures, damages or negatively affects their use and enjoyment of the Site.
  9. Be libelous or defamatory with any information posted on the Site.
  10. Disseminate or display spam, chain letters or pyramid schemes.
  11. Contain or transmit code or employ other actions which may harm Storenvy, the Site, the Storenvy Content or the interests or property of Storenvy users.
  12. Copy, modify, or distribute content from the Site and/or Storenvy's copyrights and trademarks unless agreed to by Storenvy.
  13. Collect information about users, including email addresses, without their consent.
  14. Disseminate or display content or information that (a) is offensive or inflammatory, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individuals; (b) promotes illegal or unauthorized copy of another person's work, such as providing pirated computer programs or links to them, provides information to circumvent manufacture-installed copy-protect devices, or (c) provides pirated content or links to pirated content files.
  15. Be obscene or post any information that contains pornography including child pornography.
  16. Violate the Seller's Agreement, as the case may be, if You are a seller.
  17. Use any automated means to access the Site for any purpose without the express written permission of Storenvy.
  18. Take any action that imposes or may impose an unreasonable or disproportionately large load on the Site or the ability to operate the Site as determined solely by Storenvy.

You are solely responsible for Your conduct while using the Site and for any and all information, store listings, advertisements, proposals, data, text, pictures, graphics, music, sights, sounds, depictions, images, photographs, audio, video and links (individually and collectively the “Third Party Content”) that You submit, post, and display on Storenvy. Further, as a Seller, You are solely responsible for each individual item of Third Party Content You display, link to or otherwise make available through the Site. You agree Storenvy has no control, and is not responsible for the Third Party Content appearing on the Site, and by using the Site or making purchases, You may encounter Third Party Content which You find is inaccurate, inappropriate, inflammatory or otherwise of concern to You.

Storenvy makes no representation or warranty of any kind concerning the truth or accuracy or any other aspect of any information posted on this website by a User or any other information appearing at websites which are linked to in any Third Party Content. As a Seller, You agree that You are solely responsible for all content, material and Third Party Content appearing in Your storefront or in any links appearing within Your storefront. You agree that Storenvy does not pre-approve or review Third Party Content; however, Storenvy retains the right but not the obligation to deny, remove or alter any Third Party Content that appears on the Site, if in the sole discretion of Storenvy, such Third Party Content violates the Terms.

The Site and the Storenvy Content are protected by laws of the United States, and belongs solely to Storenvy. You may not use, change or amend in any way the Site or the Storenvy Content without the prior written approval of Storenvy. As a Seller, You are granted a revocable non-exclusive license as part of the Store Owner's Agreement, as the case may be, to utilize references to Storenvy and its logo in connection with linking to Your Storefront on the Site from other web pages.

Storenvy does not claim ownership rights in Your Third Party Content. When You post or display Third Party Content on the Site, You grant to Storenvy a license to use and display the Third Party Content on the Site. You grant Storenvy a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, right to exercise the copyright, publicity, and database rights (but no other rights) You have in the Third Party Content, in any media now known or not currently known, with respect to Your Third Party Content. In the event a third party re-posts Your Third Party Content, You agreed to hold Storenvy harmless from any liability arising out of a dispute concerning the reposting of Your Third Party Content.

Storenvy works hard to keep the Site operating for the benefit of its users. However, in the event of a problem, please contact Us at support@storenvy.com

STORENVY ON BEHALF OF ITS MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, MAKES NO EXPRESS OR IMPLIED WARRANTIES, COVENANTS OR REPRESENTATIONS OF ANY KIND WITH RESPECT TO THE SITE, THE SERVICES, THE STORENVY CONTENT, THIRD PARTY CONTENT OR ANY OTHER CONTENT. STORENVY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SITE, THE SERVICES, THE STORENVY CONTENT, THIRD PARTY CONTENT AND ANY OTHER CONTENT, AND ANY PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED FROM OR ON THE SITE. STORENVY DOES NOT WARRANT: THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR THAT DEFECTS IN THE SITE OR THE SERVICES WILL BE CORRECTED; OR -THE ACCURACY OR COMPLETENESS OF THE STORENVY CONTENT, THIRD PARTY CONTENT, OR ANY OTHER CONTENT; OR THAT ANY ERRORS IN THE STORENVY CONTENT, THIRD PARTY DATE OR OTHER CONTENT WILL BE CORRECTED. THE SITE, THE SERVICES, AND THE STORENVY CONTENT AND OTHER CONTENT ARE PROVIDED ON AN “AS IS”, “WHERE IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

IN NO EVENT WILL STORENVY OR ITS MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF (I) YOUR CONDUCT OR ANYONE ELSE IN CONNECTION WITH USE OF THE SITE, THE SERVICES OR THIS AGREEMENT (II) INABILITY TO USE THE SITE, THE SERVICES, THE STORENVY CONTENT OR ANY OTHER CONTENT, (III) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SITE; (IV) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE, THE SERVICES, THE STORENVY CONTENT AND/OR ANY OTHER CONTENT, (V) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION, STOREFRONT OR DATA, OR (VI) ANY OTHER MATTER RELATING TO THE SITE, THE SERVICES, STORENVY CONTENT OR ANY OTHER CONTENT, EVEN IF STORENVY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICES, STORENVY CONTENT OR ANY OTHER CONTENT, OR WITH THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THE SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, AND THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES STORENVY’S LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100.00.

IF YOU HAVE A DISPUTE WITH ONE OR MORE BUYERS, YOU RELEASE US (AND OUR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS,) FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTE.

YOU AGREE TO INDEMNIFY AND HOLD STORENVY (AND OUR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS), HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING ATTORNEY FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF (A) YOUR BREACH OF THIS AGREEMENT, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY OR MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF GOODS OR SERVICES OFFERED FOR SALE OR ACTUALLY PURCHASED OR THE THIRD PARTY CONTENT OR OTHER CONTENT YOU SUBMIT, POST OR MAKE AVAILABLE THROUGH OR ON A STOREFRONT AND (B) YOUR USE, MISUSE, OR INABILITY TO USE THE SITE, THE SERVICES, OR THE STORENVY CONTENT OR ANY VIOLATION BY YOU OF THIS AGREEMENT.

YOU HEREBY FURTHER RELEASE STORENVY (AND OUR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS) FOR ALL ACTIONS OR INACTIONS OF OTHER USERS, INCLUDING GOODS AND SERVICES ADVERTISED OR SOLD. YOU AGREE THE SITE IS DESIGNED TO PERMIT PARTIES TO ENTER INTO TRANSACTIONS FOR ALL KINDS OF GOODS AND SERVICES AND OTHER ACTIVITIES. STORENVY HAS NO CONTROL OVER AND DOES NOT GUARANTEE THE QUALITY, SAFETY OR LEGALITY OF THE GOODS OR SERVICES ADVERTISED, THE TRUTH OR ACCURACY OF THE INFORMATION SET FORTH IN THE STOREFRONTS, THE ABILITY OF SELLERS TO SELL ITEMS, THE ABILITY OF BUYERS TO PAY FOR ITEMS, OR THAT A BUYER OR SELLER WILL ACTUALLY COMPLETE A TRANSACTION.

If a dispute arises between You and Storenvy, We will seek to resolve the dispute as quickly as commercially reasonable. Before resorting to legal proceedings, You must first contact Us directly and work with Us to resolve a dispute. If a dispute cannot be resolved by You and We, You will have the option to pursue a claim (a "Claim") against Storenvy in accordance with one of the options provided below or as We and You otherwise agree in writing.

This Agreement shall be governed in all respects by the laws of the State of California as they apply to agreements entered into and to be performed entirely within California between California residents, without regard to conflict of law provisions.

Option One - For any Claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $20,000, the party requesting relief may elect to handle the Claim in a cost effective manner through binding non-appearance-based arbitration. In the event a party elects arbitration, they shall initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties in the greater San Francisco, California area. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) the arbitrator’s decision shall be final and not appealable to any court or any other tribunal or arbitrator(s), and shall be entered and enforceable as a judgment in a court of competent jurisdiction in San Francisco, California.

Option Two - For any other Claim other than a Claim which qualifies and is opted for by a party under option one above, such Claim may be submitted by either You or Us for arbitration to the San Francisco, California office of the American Arbitration Association. Such arbitration proceedings will be conducted in San Francisco, California and will be heard by one arbitrator in accordance with the then current commercial arbitrations rules of the American Arbitration Association. Such arbitrator will be a lawyer of recognized standing and expertise in the area of commercial transactions.

Storenvy retains the right to limit, suspend, or terminate Services for any user, prohibit access to the Site and take other actions deemed appropriate by Storenvy to keep users off the Site if We conclude a user is in violation of the Terms or other agreement with Storenvy.

You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services and the Site and Your listing, sale, acquisition, advertising of offers to sell and purchase goods and services.

You and Storenvy are independent of one another and consequently, no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

These Terms are effective March 1, 2009, for current users, and upon use of the Site by a new user. We reserve the right to modify or terminate the Services for any reason, without notice, at any time. We reserve the right to alter or amend these Terms or other Site policies at any time. Any notices of termination or modification to the Services or the Terms will take effect when set forth on the Site. When using particular Services on the Site, You are subject to any unique posted policies or rules applicable to specific Services You use through the Site, which may be posted from time to time. All such policies or rules are hereby incorporated into this Agreement. This Agreement as supplemented by such other additional agreements for specific Services, sets forth the entire understanding and agreement between Us with respect to the subject matter hereof.

Any responsibilities or obligations of a User which accrue or arise during the term of this Agreement shall survive the termination of this Agreement until fully satisfied by You.
 

Contact Us

If your question isn't answered here we'd be happy to help via email. We usually respond to emails within 24 hours during the work week.

Email us or feel free to also send us a tweet anytime!

Support Hours

Monday - Friday
9am - 6pm PST

Need Help Customizing Your Store?

We've partnered with Tweaky.com to make advanced design changes quick and affordable.

Changes cost as little as $39 and include a 100% money back guarantee.

Request a Quote
support@storenvy.com
http://assets01.desk.com/
false
storenvy
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete